| Dear Tom,
WOW! What more can we say. Ok.....Lots and here it is.
We both needed to move very quickly in a very dynamic market on both
ends of our move. Our relocation company gave us a choice of three
realtors and actually contacted the three for us. We were both amazed
at the cavalier attitude displayed by two of the three. One did not
call us for two days, and the other did not call back when she promised
and then acted offended when we told her she lost the listing.
And then came Tom Ivarson. In all our dealings with realtors
(and we have bought and sold five houses between the two of us); you
stand head and shoulders above the rest. We were most impressed by
several factors:
- Your Responsiveness. You called us within hours
of getting our name from the relocation company and not only set an
appointment for the next day, but gathered as much preliminary info as
you could in order to prepare for our initial mtg.
- Your Preparation. You came to us the next day (in
less than 24 hours) and were totally prepared. You had completed comps
and within 15 minutes we reached an agreed upon asking price. You had
already communicated with my relo company and fully understood what
needed to be done.
- Your Professionalism. We viewed you as extremely
professional in all our dealings with you. You led us through a very
difficult process (for a relative lay person) in a very calm and
patient manner. You never slandered your competition or your peers and
helped us through the deluge of paperwork in a very efficient manner.
- Your Personal Touch. You were there for us day and
night, no matter how silly the question. You always responded within
two hours of any calls. You even helped us move our furniture!!!! We
really appreciated your watching out for all our possessions while we
were traveling and you were showing.
- Your Negotiating Skills. We felt that you really helped us to get what we got for this house, not just in dollars, but also in terms and conditions.
- Your Follow Through.
I did not have to chase after you. You actually chased after us and had
questions answered before we could even ask them. I find that to be
unusual in this day and age.
All in all, a very positive experience. We would HIGHLY recommend you to anyone!
Jeff and Stephanie Franken
Jeff and Stephanie Franken |